FAQ
do you offer open gym?
No. We are a private training studio providing personal and small group training. If you’re working out in our space, you’re responsible to a person.
how does the waitlist work for classes?
When you add yourself to the waitlist, you will see what number you are and receive an email confirming your requested spot. If a spot opens up, the first person on the waitlist will be automatically added to class and will receive an email and a text message. If you can not make the class, we ask that you please cancel ASAP so that the next person on the waitlist has a chance to get their workout in. We will waive any late cancel fee for those who cancel their waitlist reservation.
what happens if i need to cancel class or a training appointment?
Appointment times are reserved and cancellations must be made for group training and personal training with a minimum of 12 hours in advance for full refund.
Cancellations must be made for group classes through the app and will be subject to a $15 late cancellation fee with less than 12 hours notice.
No Shows are subject to a $15 fee + loss of the class credit.
HOW DO I CHANGE OR PAUSE MY EXISTING MEMBERSHIP?
Simply fill out this form and we’ll take care of it within 12 hours.
Can I get a receipt for wellness reimbursement from my employer?
Absolutely. Just fill out this form and we’ll email you your receipt.
How do I cancel my membership?
While we hate seeing you go, simply fill out this form and please DO let us know if you have any feedback/why you’re canceling.
Are you a CrossFit Gym?
No, but we have a lot of the same tools, use some of the same vocabulary, and you’ll find a lot of former Crossfitters in our community. We offer functional training in a non-competitive, highly personalized and adaptable environment with classes capped at 10 (with exceptions of classes with 2 or more coaches).
how do I see my Class reservations and/or training appointments?
While you can login to your account via a web browser, we don’t recommend it. You can download our app for iOS here and for Android here.
If I’m doing Personal Training, does that also include programming I can do outside of NWFP?
Yes! Let your trainer know that this is something you’re interested in.